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FAQ
Does Kulu replace my customer success team?
No. Kulu is designed to augment your team, automating repetitive onboarding tasks and providing AI-driven guidance, so your CS team can focus on high-value interactions.
How long does it take to set up?
Most customers can have a link ready in 30 minutes and go live in hours.
What are your data protection policies?
Yes. All data is encrypted and processed securely to the highest level, in alignment with ISO27001 standards and following industry best practices. See our docs and security page.
Can I change my plan later?
Of course. You can upgrade, downgrade, or cancel anytime as your needs evolve.
What are all the ways that Kulu is different to legacy tools?
Traditional onboarding tools are static and rule-based. Kulu is intelligent and interactive - it can see context, talk to users, and personalise to their needs Instead of showing a checklist, it behaves like a real teammate guiding users to activation
Can I test Kulu with a trial or pilot?
Yes, every plan comes with a 14 day trial and 300 minutes free. If you feel you need longer, just speak to the team.
What if my product is complex or industry-specific?
No problem. Kulu can learn your product’s workflows and vocabulary. We are already working with complex software tools from Fintechs, SaaS, Cyber, Dev tools and more.